PRIVACY
POLICY.

Roadside Battery Help provides mobile battery replacement, jump starts, emergency fuel delivery, car lockout and spare tyre fitting across Canberra, the ACT and Queanbeyan. We are committed to protecting your personal information in line with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

• Your name, phone number and email address
• Your location, suburb or address for dispatch
• Vehicle details such as make, model, year and registration
• Service history, including the battery or service supplied
• Payment details processed securely by our payment provider (we do not store card numbers)
• Website usage information such as pages visited and device or browser type

We collect information directly from you when you call us, submit a form on our website, request a quote or callback, or when a technician attends your vehicle. Some technical information is collected automatically through our website and analytics tools.

• To dispatch a technician and complete the service you requested
• To quote, invoice and process payment
• To contact you about your job, warranty or follow-up support
• To keep records for warranty claims and safety purposes
• To improve our services, website and customer experience
• To send service reminders or offers, where you have agreed to receive them

We do not sell your personal information.

We may share limited information with service providers who help us operate, such as payment processors, dispatch and booking software, communication platforms and battery suppliers for warranty claims. These providers are only given the information they need and must protect it. We may also disclose information where required by law.

We take reasonable steps to protect your information from misuse, loss, unauthorised access, modification or disclosure. We keep records for as long as necessary to provide our services, honour warranties and meet our legal and tax obligations, then securely destroy or de-identify them.

Our website uses cookies and similar technologies to remember your preferences and understand how the site is used. You can disable cookies in your browser settings, though some parts of the site may not work as intended.

We use Google Ads conversion tracking. When you submit a form or call us after clicking one of our ads, Google receives information about that interaction so we can measure how effective our advertising is. This may involve cookies set by Google. You can opt out of personalised advertising at any time through your Google Ads Settings, or by disabling cookies in your browser.

You can ask us for a copy of the personal information we hold about you, ask us to correct it, or make a complaint about how we have handled it. Contact us and we will respond promptly. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner.

We may update this policy from time to time. The current version will always be available on this page.

Questions about your privacy or this policy? Get in touch.

ABN: 62 679 053 484 · Canberra, ACT