Privacy Policy

ABN: 62 679 053 484

At Roadside Battery Help, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our services, including through our website, phone calls, and on-site visits.

1. Information We Collect

We may collect the following types of personal information:

Contact Information: Name, phone number, email address, and physical address.

Vehicle Details: Vehicle make, model, registration number, and battery details.

Service Records: Details of services maybe asked.

Payment Information: When applicable, we may collect payment details through secure third-party processors.

Location Data: With your consent, we may collect real-time location data to assist with emergency or mobile battery services.

2. How We Use Your Information

We use the information we collect to:

Respond to service inquiries and deliver roadside battery assistance.

Schedule and manage appointments.

Send service confirmations, invoices, or updates.

Improve our services and customer support.

Comply with legal obligations and resolve disputes.

Conduct internal record-keeping and analytics.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Third-party service providers who assist us with operations (e.g., payment processors, dispatch software).

Law enforcement or regulators when required by law or to protect our legal rights.

Affiliated businesses or technicians who assist in service delivery, under strict confidentiality agreements.

4. Data Security

We implement reasonable technical and organizational measures to protect your data from unauthorized access, disclosure, loss, or misuse. These include encrypted communications, restricted access controls, and secure data storage.

5. Your Rights and Choices

You have the right to:

Access, correct, or delete your personal information.

Withdraw consent at any time (if consent was previously given).

Opt-out of marketing communications.

To exercise these rights, please contact us using the details below.

6. Cookies and Website Analytics

Our website may use cookies and third-party analytics tools (e.g., Google Analytics) to understand visitor behavior and improve the user experience. You may disable cookies in your browser settings if you prefer.

7. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated version will be posted on our website with the revised effective date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

EMAIL and PHONE NUMBER