Battery Warranty and Support Information

Manufacturer Warranty Details

Most batteries come with a manufacturer’s warranty, which is clearly displayed on the product label. However, not all products may retain this label over time due to age or wear. If you’re uncertain about your warranty, please contact Roadside Battery Help at (02) 6183 7111 — our team will be happy to assist.

Peace of Mind Guarantee

If our Battery Tester confirms that your battery is defective, we will replace it, provided your claim is made within the warranty period and supported by a dated proof of purchase.

Note: The replacement battery does not come with a new warranty. The warranty period continues from the original date of purchase of the battery being replaced.

To make a warranty claim, simply contact our team will explain you the process.

Warranty Exclusions

The following issues are not covered by warranty:

• Flat batteries
• Normal wear and tear
• Physical damage
• Undercharging (sulphation)
• Incorrect application or fitment
• Negligence before or during use
• Overcharging
• Spillage due to overfilling
• Battery modifications
• Use of additives or fluids other than distilled water
• Batteries used in motorsport or racing
• Roadside assistance or service

Please Note:

• Roadside service is not included in the battery warranty
• Faulty batteries may not show immediate signs of failure — further testing might be required
• Proof of purchase must be presented with any claim

Battery Testing Guidelines

There are many types of electronic battery testers available on the market. While they can provide helpful diagnostic information, they should not be used as the sole method to determine if a battery is faulty. Different testers may produce different results depending on calibration. Roadside Battery Help technicians use a comprehensive testing process to assess battery health accurately.

Private Use Definition

Private use refers to non-commercial applications. It typically means the battery is not used to carry passengers or goods for payment.

Why Do Batteries Fail?

Batteries have a limited lifespan, influenced by how they are used and the conditions they are exposed to. Failures fall into two main categories:

1. Manufacturing Faults

Rare, but when they occur, they usually present within the first 3 months.

Common Types:

• Dead Cells / Short Circuits: One cell has significantly lower Specific Gravity (SG) than the rest
• Internal Breaks: Often due to transportation damage or extreme vibration

Strict quality control standards demanded by top vehicle manufacturers help ensure manufacturing faults are extremely rare.

2. Non-Manufacturing Faults

These are more common and result from the battery’s environment or usage, especially as it ages.

Common Causes:

• Wear and Tear: Corrosion and loss of active material over time, accelerated by high temperatures
• Physical Damage: Caused by incorrect installation, handling, or storage
• Incorrect Application: Using a battery that’s too small or not suited to the application
• Negligence: Lack of maintenance, poor charging habits, or low fluid levels
• Sulphation: Leaving a battery discharged for long periods (e.g., idle vehicles or equipment)
• Overcharging: Often due to faults in charging systems (e.g., alternators or AC chargers)
• Undercharging: Regular short trips and stop-start driving prevent full recharging — a dedicated charger is recommended
• Discharge from Accessories: Leaving lights or other electronics on, or hidden electrical drains that persist even when the vehicle is off

Need Help?

If you’re unsure about your battery’s condition or warranty eligibility, your local Battery Technician is ready to help. Call 04xx xxx xxx.

ABN: 62 679 053 484